- Is B.G. Sulzle, Inc. ISO Certified?
Yes, B.G. Sulzle is ISO 13485 certified by SGS United Kingdom Ltd. Systems and Services Certification.
(Certificate GB04/62986)
B.G. Sulzle will assist in any way possible with your company's quality certification and registration with your local health ministry.
- Will my electronic order be confirmed?
You will receive confirmation from our customer service department within (2) U.S. business days including confirmed pricing and anticipated delivery dates.
If you prefer to receive your confirmation by email, please be sure to include your email address when you enter your order or in your account profile.
- Does Sulzle offer quantity discounts?
B.G. Sulzle’s policy of "one quality, one price — worldwide" has served the company well for over fifty years. The company is happy to offer quantity discounts (by product code) for purchase order quantities:
Over 10,000 units,
Over 20,000 units,
Over 50,000 units,
Over 80,000 units,
If you would like to request a copy of our interactive catalog on CD-ROM (published every November), just email your request to our Customer Service Department.
- What quality certificates accompany each shipment?
Products manufactured by B.G. Sulzle are inspected throughout the production process for hole size, shape,
consistent forming, tip profile, barrel shape, clean surface, and overall quantity. Each shipment is accompanied
by a "Needle Certificate Of Conformity" verifying that all inspections have been performed.
- What is the basis for Sulzle’s quality sampling procedure?
American National Standard ANSI/ASQC 21.4 - 1993
- Is Sulzle’s product sterile?
No. As an intermediate product, B.G. Sulzle assures that its goods are free from defect only. It is incumbent on our customers to attach suture, package and sterilize before selling a finished product to any hospital/institution for clinical use.
- What is Sulzle’s on-time performance record?
Throughout the last twelve months, B.G. Sulzle shipped 95% of orders on time (usually within five weeks). This year, the company is striving to improve our product lead-time to four weeks, while maintaining our reliable delivery practice.
- What is the best way to match my needs with a Sulzle product code?
The B.G. Sulzle website always has the most up-to-date product code information.
In addition, you can contact our manager of technical Support by clicking on the Contacts tab and describe the maximum diameter of your suture for a free consultation.
- Who do I contact with a product quality concern?
Historically, Sulzle's non-conforming product is only .077% of all needles shipped throughout the year.
If you have a quality concern, you should contact customer service within 90 days of receipt and arrange to send a sample of the suspected defect to Sulzle (with a return authorization number) for laboratory evaluation.
